Frequently Asked Questions

Just upload your documents and you can ask AI anything. In addition to natural language search from the dashboard, you can also ask AI from LINE with LINE integration.

All plans support PDF, DOCX, XLSX, PPTX, HTML, CSV, TXT, as well as images (JPG, PNG). The maximum file size is 30MB.

You can start using the service in as little as 1 minute after creating an account. No complex server setup or database configuration needed. Start uploading documents right away.

Simply ask a question in natural language from the Monoshiri AI dashboard, and AI finds the best answer from your uploaded documents. You can also ask from LINE, making it easy to get answers on the go.

We search by meaning, not keyword matching. Even vague questions get accurate responses, helping you find the information you need quickly.

Yes. With LINE integration, you can ask AI simply by chatting in LINE. Easy to use from your smartphone or on the go.

No time limit. However, data is retained for 90 days from the last access. As long as you access regularly, you can use it indefinitely. AI queries are limited to 50 per month.

Each plan has a monthly query limit (Free: 50, Light: 300, Standard: 1,000, Pro: 6,000). If you need more, you can purchase additional packs (¥5,000/500 queries). Limits reset on the 1st of each month.

Yes. You can change plans with one click from the dashboard. Upgrades take effect immediately, while downgrades apply from the next billing date.

We accept credit cards (Visa, Mastercard, JCB, American Express).

No. Your data is used solely for service delivery. It is never used for AI training or shared with third parties.

Stored in data centers within Japan. Both stored data and communications are encrypted, protecting your data in a secure environment.

Our Terms of Service include confidentiality provisions, so a separate NDA is usually not needed. If you require one, we can accommodate individual NDAs — please contact us.

Data is retained for 30 days after cancellation in a downloadable state. After 30 days, all original files, vectors, and search indexes are completely deleted, and removal from backups is completed within 90 days.