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Articles tagged "Internal Manuals"

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How to Write Internal Documents an AI Can Actually Answer From -- We Tested It, and Spelled-Out Numbers Were the Culprit
July 26, 2026Knowledge Management

How to Write Internal Documents an AI Can Actually Answer From -- We Tested It, and Spelled-Out Numbers Were the Culprit

How should you write internal manuals and policies so an AI answers correctly? We fed 12 documents with identical facts but different writing styles into a real AI and compared the answers. What determined accuracy was not good prose -- it was number notation and the first line of the document. Here are seven rules, ordered by impact.

Solving the 'Nobody Reads the Manual' Problem with AI
April 18, 2026Knowledge Management

Solving the 'Nobody Reads the Manual' Problem with AI

Discover the three reasons why internal manuals go unread and learn how an AI knowledge base can transform documentation from something employees read to something they ask.

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